Last Updated: March 2025
We want you to be fully satisfied with your purchase from Blessedkayel Enterprise. Since we primarily offer digital products (contract templates), our return and refund policies are designed to be clear and fair. Please see the details below:
1. Return and Refund for Digital Template Purchases
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No Returns on Downloaded Templates: As our templates are digital, returns are not accepted once the purchase is completed and the file is downloaded.
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Refund Eligibility:
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Technical Issues: If the digital template is corrupted, damaged, or not as described, you are eligible for a full refund or a replacement template.
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Incorrect Product: If you accidentally purchase the wrong template, and you contact us before downloading the file, we may allow you to exchange it for the correct one or refund you. However, refunds are not available for incorrectly purchased products after the file has been downloaded.
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File Access Issues: If you encounter problems accessing the file (e.g., a broken link or failed download), please contact us within 7 days of purchase, and we will either provide a new link or offer a refund.
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Non-Refundable Cases:
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Download Completed: Once the product has been downloaded, no refunds will be issued unless there are technical issues or product errors.
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Changed Mind: Refunds will not be granted for change-of-mind reasons.
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2. Refund Process
If you believe you are eligible for a refund, please follow the steps below:
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Contact Us: Email us at admin@blessedkayelenterprise.site within 7 days of purchase with your order details and a description of the issue you encountered.
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Review Process: Our support team will assess your case within 24 hours and verify eligibility for a refund
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Resolution: If approved, we will Issue a full refund (within 24hours of report)to the original payment method.
Contact Information
For questions, concerns, or to request a refund or replacement, please contact us:
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Email: admin@blessedkayelenterprise.site
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Phone: +233 244370870